At TYB Enterprises Inc., we strive to provide the best products and services to our valued customers. We understand that purchasing a vSeeBox is an important decision, and we want to ensure your satisfaction. Hence, we have developed a detailed refund policy to address your concerns and provide you with peace of mind.
30-Day Refund Policy:
If, for any reason, you are not completely satisfied with your vSeeBox, you have the option to return it within 30 days of the original purchase date. To be eligible for a refund, the following conditions must be met:
1. The device must be in its original condition, free from any physical damage or signs of misuse.
2. All accessories, manuals, and packaging materials that were included with the device must be returned in their original condition.
3. You must provide proof of purchase, such as a valid receipt or order confirmation.
Once we receive the returned item and verify that it meets the above criteria, we will initiate the refund process. Please note that any shipping or handling charges incurred during the initial purchase are non-refundable. The refund will be issued using the original payment method, and it may take several business days for the refund to be processed and reflected in your account.
In addition to our refund policy, TYB Enterprises Inc. provides a comprehensive 1-year warranty for all vSeeBox. This warranty covers any malfunctions or defects in materials or workmanship, excluding any damage caused by mishandling or physical damage.
If you encounter any issues with your vSeeBox device within the first year of purchase, please contact our customer support team. We will be happy to assist you in troubleshooting the problem and providing a resolution. If the issue cannot be resolved remotely, we may request you to return the device for further inspection and repair.
Please note that the warranty does not cover normal wear and tear, damage caused by improper use or care, or any modifications made to the device without prior authorization from TYB Enterprises Inc.
Our commitment to customer satisfaction:
At TYB Enterprises Inc., we are committed to providing exceptional customer service and ensuring your satisfaction with our vSeeBox. Should you have any questions or concerns regarding our refund policy, warranty, or any other aspect of your purchase, please do not hesitate to contact our customer support team. We are here to assist you and address any queries you may have.
Thank you for choosing TYB Enterprises Inc. and vSeeBox. We value your trust and look forward to serving you with the utmost professionalism and dedication.
TYB Enterprises Inc. DBA vSeeBox